Thaiticketmajor, Thailand’s leading ticket distribution agent, has joined hands with    New Hampshire Insurance under brand Chartis to introduce Ticket Protect, the first full refund service with insurance protection in Thailand.
The service allows ticket purchasers to receive a full refund in the event of                   an emergency that prevents them from attending the event in question.

      Mr. Pongpanu Damrongsiri, Vice President / Personal Lines Department Manager of New Hampshire Insurance, said the company realized there was no such service         in Thailand when it did research in 2008.
“We conducted research on the performance market and discovered that audiences who bought show tickets had no insurance in the event that they were unable to make it to the show and that no company had offered this service,” Mr. Pongpanu said. “With the Ticket Protect service, the first of its kind in Thailand, New Hampshire Insurance aims to serve its customers’ best interests.

    Moreover we provide also Tour Sure, an insurance service for all passengers who purchase bus tickets through Thaiticketmajor. This insurance package is effective for  24 hours starting from the date and time stated on the ticket, offering a maximum medical coverage of 200,000 Baht in the event of the loss of sight, a permanent disability or the loss of life.”

      Mr.Choakchai Eaimrittikrai General Manager of Thaiticketmajor, said the new service offered peace of mind for ticket buyers. “From our 11-year experience in ticket distribution, we are very aware of what our customers’ needs are. Through this service customers are provided with the assurance of a full refund in the event that they are unable to attend an event for which they had bought tickets in advance.”
                                                                                          
     With the service fee making up 7 per cent of the ticket price, Thaiticketmajor customers can enjoy special benefits such as a full refund, medical fee valued at 3,000 Baht for each ticket in case of serious injuries and a 1,000 baht compensation for car towing services in case of an accident or engine malfunction.                                             

     Every time you purchase a ticket with Thaiticketmajor, don’t forget to choose the    Ticket Protect service by New Hampshire Insurance to protect your benefits.             The service is available at all purchasing channels, by calling the call center on   02 262 3456, Thaiticketmajor outlets or by visiting  www.thaiticketmajor.com

Ticket Protect terms

Performance: A dance, stage performance or a sports event provided to an audience as a form of entertainment
Concert: Performances involving music, musical instruments and/or singing  
Family members: A person related to the ticket holder either as a father, mother, child and/or spouse
Injury or illness: An injury or illness that requires medical treatment or a physician’s care resulting in the ticket holder physically being unable to attend the performance or concert
Accident: An unexpected event which affects the ticketholder
Doctor: A person with a medical degree and registered with the Medical Council of Thailand who is allowed to engage in medical practices
Ticket Value: Value stated on a ticket for a particular performance

Ticket Protect conditions
The ticket holder is deemed as “unable to attend a performance or musical” only under the following circumstances. He/She must report this to insurance officials within 30 days of the performance date.

• The ticket holder has a critical injury, suffers from a major illness or is being quarantined to prevent the outbreak of a disease
• The ticket holder is unable to attend a performance due to the death, injury or serious illness of a family member or if a family member is under quarantine to prevent the spread of a disease
• Damage to the ticket holder’s primary residence resulting from fire, robbery, windy conditions, typhoon or earthquake which requires the ticketholder to remain at his/her residence on the day of the performance or concert
• The ticket holder is summoned as a witness in court
• The ticket holder is involved in an accident on the way to the performance or concert
• The ticket holder experiences mechanical problems with his/her vehicle on the way to the performance or concert
•  The ticket holder is ordered by a superior to attend a business trip or has been transferred to work in another country

 The company’s compensation will cover:
1.  A refund of tickets to a particular performance or concert paid in advance by  
the ticket holder.
2.  A maximum of 3,000 Baht for medical expenses for each ticket in the case that   
the ticket holder is unable to attend the performance or concert due to an injury      
or illness.
3.  A maximum of 1,000 Baht for towing services in the case of an automobile   
accident or mechanical problems.

Request for ticket refund:
The ticket holder must report to the company within 30 days of the performance date. Also prepare the following documents:

1. An unused ticket to the performance
2. Prepare documents according to the following incidents:

Incident A:	Medical certificate
Incident B. :	Medical certificate and evidence of family relations e.g. marriage certificate or census registration
Incident C:	Pictures of the ticket holder’s primary residence and supporting documents of the damages sustained
Incident D:	Court summons
Incident E:	Compensation request form from an automobile insurance company
Incident F:	Receipt for automobile repairs
Incident G:	Confirmation letter from the ticket holder’s lawyer

3.   A copy of the police report in the case of robbery or automobile accident
4.   Request form for ticket protection compensation

Exclusion

1.    The company will not compensate damages incurred directly or indirectly through
the cancellation of a performance by its organizer.
2.    In the case of war, a breach of national security, violent protests or rallies, a
declaration of martial law, a political coup, a labour strike or any act of terrorism. 
3.    The company will not compensate damages from other events that are not
stated in the conditions.

      If the policy holder wishes to annul the insurance policy please contact customer services 7days before the date of the performance.

Tour Sure Information
Personal and Group Personal Accident Insurance
Policy owner:Thaiticketmajor’s customer whose name appears on the Tour Sure ticket
Eligible age:The policy covers insurers from the age of 1-70 years old.
Insurance duration: Tour Sure’s Personal and Group Personal Accident Insurance provides 24-hour (one day) protection, effective on the date and time appearing on the ticket.
Covered area: The Kingdom of Thailand
Beneficiary:Legal inheritor
Policy coverage:Tour Sure Individual and Group Insurance policy provides compensation in the event of injuries, disabilities or death caused solely by violent, accidental, external and visible events.

Coverage	Benefits
1. In the event of an injury or the loss of limbs, sight and hearing, or death resulting from one of the abovementioned causes.
1.1) General accident	200,000 Baht
1.2) Road accident	100,000 Baht
1.3) Murder or assault	20,000 Baht
2. Medical expense per accident (covering actual expenses not exceeding the sum insured)	20,000 Baht

Exclusion:
The policy shall not be liable for the death, injury or disability of the policy owner as a result of the influence of more than 150 milligrams per cent liquor or drugs, diseases and sickness, child miscarriage, mutiny or insurrection, self-injury, suicide or attempted suicide, an engagement in extreme sports and activities, aviation and ballooning, strikes, war, civil war, nuclear weapon and/or radioactivity.  

Make a claim

1. Fill in a claim application form

Along with the application form, the policy owner is required to attach the real ticket and send the document as a registered mail to New Hampshire Insurance Company within 30 days after the accident. The address is provided in the request form.  

Claim documents
In the event of death:
1. One copy of an official forensics report
2. One copy of a police report
3. One copy of a death certificate
4. One copy of an ID card belonging to the policy owner and his legal benefactor
In the event of the loss of limbs and/or a disability:
1. A medical certificate that certifies the policy owner's injury or disability issued within 180 days
2. Photos (optional)
In the event of making a claim for medical expenses:
1. A medical certificate that certifies the policy owner's need for medical care
2. An original receipt

Note:

1. The Tour Sure Personal and Group Personal Accident policy provides each policy owner with up to 200,000 Baht in compensation.
2. This document is not an insurance contract. The policy’s details, conditions and benefits are outlined according to insurance policy number 0200TA0731, issued by New Hampshire Company. 
3. For more details on the insurance policy, log on to www.thaiticketmajor.com or check out Thaiticketmajor's kiosk at the bus terminal.
4. A policy owner can download a claim application form on www.thaiticketmajor.com or ask for one at Thaiticketmajor's kiosk at the bus terminal. 
5. If a policy owner wishes to annul the insurance policy, he/she is advised to contact the customer service center six hours prior to the bus departure.