Q : How can I join My Live Nation member pre-sale?
A : Sign up and become a My Live Nation member before 1 MAY 12:00pm (Thailand Local Time), you will have access to the pre-sale.
Q : I am new, how can I sign up My Live Nation?
A : Please follow the sign up procedure here: http://bit.ly/2gyfjwm
Q : I am already a My Live Nation member, am I eligible for the My Live Nation member pre-sale?
A : All existing members are eligible for My Live Nation pre-sale. You will receive our pre-sale promo code if you have subscribed Live Nation Asia Newsletter. http://bit.ly/2gyfjwm
Q : I have signed up on Live Nation before your cut-off time, but I haven’t received any emails.
A : Our email may be directed to your junk mailbox, so you may have to check it. To avoid this, you can go to your mailbox setting, and add our email address newsletter@livenation.asia on your safe mailing / safe sender / contact lists.
Q : When will I receive the promo code?
A : You will receive the promo code on 2 MAY in the afternoon.
Q : I signed up on other country’s Live Nation website, am I eligible to the pre-sale this time?
A : Yes, but you need to subscribe Live Nation Asia Newsletter. Please follow the set up procedure here: http://bit.ly/2gyfjwm
Q : When I can use Live Nation pre-sale privilege?
A : Pre-sale is available on 5 MAY 10:00am – 11:59pm (Thailand Local Time). First come first served, while tickets last.
Q : Can you guarantee that I can successfully buy tickets as a My Live Nation member?
A : We don't guarantee all My Live Nation members can successfully get the tickets.
Q : Can I reuse my pre-sale promo code?
A : No.
Q : I can’t read Thai. How can I buy the ticket on the website?
A : English version of ticketing website is available at thaiticketmajor.com
Q : Do I have to create an account on the ticketing website for purchasing tickets?
A : Yes. Visit thaiticketmajor.com
Q : When will the “Buy Now” button show up on the page? Will there be a countdown?
A : The “Buy Now” button will appear at the exact time when the pre-sale start.
Q : How many tickets at most I can buy?์
A : You can buy at most 6 tickets per transaction. First come first serve while tickets last
Q : Can I buy tickets in different price / area in a single transaction?
A : No, cannot.
Q : Can I use my phone or tablet to purchase tickets? Do I need to download an app?
A : Yes, phone and the tablet are applicable to purchase tickets. No need to download any app.
Q : Will it be easier to get tickets if I open many windows simultaneously?
A : No.
Q : Where can I know if there are any tickets left?
A : When you select ‘zone’ to buy tickets. It will show whether tickets available or not.
Q : Where can I view my ticket purchases?
A : The e-receipt and order number will be sent to your registered email. You can log in to your account on www.thaiticketmajor.com to check your purchasing history.
Q : Can I cancel my order and get a refund if I can’t go the concert?
A : There’s “Ticket Protect” program available for add-on purchase. Please check the conditions.
Q : If I have purchased a ticket and I cannot go to the tour, can I give it to my friend?
A : Yes. You can pass your order number/e-receipt to your friend and a hard photocopy of the credit card used for purchasing the tickets with your actual signature on it.
Q : Who can I talk to regarding corporate purchase?
A : ThaiTicketmajor call center 02 262 3838 or email to cs@thaiticketmajor.com
Q : Can I reserve tickets by phone?
A : Yes, but only if you are in Thailand. Thaiticketmajor call center 02 262 3838
Q : What payment method do you accept?
A : Please visit thaiticketmajor.com
Q : I don’t live in Thailand, and my card is not issued in Thailand. Can I use it to buy tickets?
A : Yes, we accept Visa, Master Card, and JCB.
Q : Can I use a debit card to buy tickets?
A : Yes, we accept Visa and Master Card.
Q : How long do I need to wait for the payment processing page?
A : Depends on number of transactions happening at that moment.
Q : What should I do if no response on the payment processing page?
A : Log in to your account and check if your purchasing is success. If not, you should buy again.
Q : How can I confirm my payment?
A : You will get a confirmation email.
Q : Can I pay with more than one method or more than one credit card?
A : You can only purchase with one method or one credit card at a time. Please visit thaiticketmajor.com
Q : Will there be a name on the ticket? Can I change the name?
A : No, there is no name printed on the ticket.
Q : How are the tickets delivered?
A : Tickets can be delivered if you live in Thailand. Or you can collect your tickets at the ticket office on the show day.
Q : I don’t live in Thailand, can you ship it overseas?
A : No.
Q : Is it possible to collect my tickets in your office or somewhere?
A : You can collect your tickets within deadline at Thaiticketmajor counter 14 main branches. See this link for more information thaiticketmajor.com
Q : I don’t live in Thailand, can I ask my friend to collect my tickets?
A : Yes. But your friend must bring order number and a hard photocopy of credit card with actual signature on it.
Q : Do I need to purchase a ticket for a kid? Or do they walk in for free with the adult?
A : Yes, you need to purchase tickets for kid.
Q : What will happen if I purchase tickets from other parties rather than your official ticketing website?
A : We do not recommend you to purchase tickets from other parties. We cannot guarantee for tickets you purchased and you might not get a refund if there’s any cases.
Q : I can’t see my question above. Who can I contact?
A : Thaiticketmajor call center 02 262 3838 or email to cs@thaiticketmajor.com
Q : Where can I get updates of Britney Spears’s tour in Bangkok?
A : Visit www.thaiticketmajor.com or follow us on www.facebook.com/bectero